Data protection declaration

Dear clients and interested parties,

Data protection is important to us! We hereinafter inform you about how we collect and process your personal data and about your rights as an affected party. This information is provided in accordance with Article 13 of the General Data Protection Regulation (GDPR).

1. Who is responsible for data processing, and to whom can you address any questions?

The party responsible for data processing is
Osterfestspiele Salzburg GmbH
Herbert-von-Karajan-Platz 11, A-5020 Salzburg
Company register number 57026m (Salzburg Regional Court)

Should you have any questions relating to data protection, please contact:
Osterfestspiele Salzburg GmbH, Herbert-von-Karajan-Platz 11, A-5020 Salzburg,
E-mail:, phone +43 662 8045 421.

2. What data is processed, and where does it come from?

a) We process personal data that we receive from you in the context of our business relationship. This personal data includes:

  • First name
  • Last name
  • Date of birth, in as much as this is necessary for an age-related discount
  • Address
  • Phone number
  • E-mail address, inasmuch as this has been disclosed
  • Events that you have booked or enquired about (name, day)
  • Data that is (additionally) collected from online orders
  • Payment details

b) You can subscribe to our newsletter via our website. To this end we need your e-mail address and your declaration that you agree to receive the Newsletter. You can cancel your subscription to the Newsletter at any time. To do this, use the link in the newsletter itself or send your cancellation by e-mail to the following address: We will then immediately delete your data in connection with the dispatch of the Newsletter.

3. On what legal basis and to what purpose is data processed?

We process your personal data to fulfil our contractual obligations (e.g. carrying out an order for tickets, registering for our website or logging onto it), to fulfil our other legal duties and/or on grounds of legitimate interests (especially cookies, web analysis, using data for advertising purposes such as sending newsletters) inasmuch as this is not outweighed by your interests in maintaining secrecy.

Fulfilling contractual obligations (Article 6, paragraph 1, letter (b) GDPR):

We process personal data for the performance of our contractual obligations, in particular to fulfil our contracts with you. The purpose of data processing for contractual purposes primarily lies in processing your orders for tickets for our events, for invoicing and sending reminders, sending newsletters inasmuch as you have subscribed to these, and client administration.

Fulfilling legal obligations (Article 6, paragraph 1, letter (c) GDPR):

Processing personal data also takes place for purposes of fulfilling different legal obligations to which the Osterfestspiele Salzburg GmbH is beholden. One example of such data processing on the basis of a legal obligation is:
Maintaining proper accounting.

On the basis of your consent (Article 6, paragraph 1, letter (a) GDPR):

If you have given your consent to the processing of your personal data, it will be processed only according to the purposes determined in that act of consent and to the extent agreed upon therein. Consent once given may be cancelled at any time for the future.

To protect legitimate interests (Article 6, paragraph 1, letter (f) GDPR):

We process personal data to protect our legitimate interests, inasmuch as these are not outweighed by your interests in maintaining secrecy.
In the following cases, data is processed to protect legitimate interests:

  • Advertising and marketing for our events
  • To improve our offerings and our Internet presence (in this regard, see point 2.c above).

You may raise objections to the processing of personal data on the basis of legitimate interests (for more detail, see point 6).

4. To whom are your data given?

We transfer personal data to third parties inasmuch as this is necessary for us to provide the services you have acquired from us. This applies in particular to the following associations of Patrons of the Salzburg Easter Festival: Verein der Förderer der Osterfestspiele in Salzburg, and Verein der Förderer der Osterfestspiele in Salzburg (Deutschland).

Above and beyond this, data processors commissioned by us (e.g. IT service providers, website operators and the operators of ticket distribution systems and webshops) will be given your data inasmuch as this is necessary to carry out the service in question. All our data processors are contractually obliged to treat your data confidentially and to process them only within the framework of the tasks we have commissioned from them.

In the case of a legal obligation, we will transfer personal data to public offices and institutions (e.g. law enforcement agencies, the courts).

5. How long are your data processed and stored?

We shall process your personal data only as long as necessary. As soon as your data are no longer needed, they will be deleted automatically.

We shall store the personal data necessary for our contractual obligations for the whole duration of our business relationship and, above and beyond this, according to safekeeping and documentation obligations (e.g. according to the Austrian Commercial Code or the Federal Fiscal Code). Above and beyond this, we shall take into account the statutory period of limitations that according to the Austrian General Civil Code can last in certain cases up to 30 years (the general, ‘short’ statute of limitations has a time limit of 3 years).

6. What rights do you have?

Right to information

Inasmuch as we process your personal data, you have the right to information about the purposes of that processing, the categories of the personal data thus processed, the recipients of this personal data, the duration of storage, your vested rights, the origins of the personal data and the existence of automated decision-making.

Rectification and deletion

You have the right to demand the rectification of false or incomplete personal data about you. You have the right to demand the deletion of personal data concerning you, inasmuch as processing such data has not been carried out in accordance with the law and no legal obligations on our part prevent such deletion.

Limitations on processing

You have the right to demand that processing your data should be limited in certain cases.

Data transferability

You have the right to demand that data you have yourself provided to us should be transferred in a structured, conventional, machine-readable format. You have the right to demand that your personal data should be transferred by us directly to a person nominated by you inasmuch as this is technically possible.


You have the right to object at any time to the processing of personal data concerning you, on grounds relating to your particular situation. If you object, we shall no longer process personal data concerning you as long as we cannot prove that our reasons for such processing outweigh your interests. You have the right to object at any time to the use of your data for advertising purposes; in this case, we shall cease to process your data for advertising purposes
In order to exercise your rights with regard to your data that we have processed, please contact, Tel. +43 662 8045 421.


You have the right to file a complaint with the Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, +43 1 531 15-202525, e-mail: if you are of the opinion that your data protection rights have been infringed.

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